Return requests must be made within 14 days of receipt of the item.
Not all items will qualify for returns. Buyer's remorse is not grounds for a return. Approval of return requests is at the sole discretion of DDrestaurantequipment.com
A standard restock fee of 25% will be applied to returns. This may be modified at the discretion of DDrestaurantequipment.com
The buyer must reach a return agreement with DDrestaurantequipment.com in writing and obtain a Return Authorization number prior to returning any items. There is no guarantee that a credit will be made for an unauthorized return.
Merchandise must be returned complete with original packaging, accessories and instructions, and wrapped securely to protect from damage in shipping.
Refused and returned goods will be inspected to assess condition and re-salability.
Refund Policy
The buyer will be responsible for the following costs unless otherwise stated in writing by DDRestaurantequipment.com
Original packing and shipping costs
Any accumulated storage fees from the carrier
Return shipping costs
Restocking fees
Cancellation fees
Repair charges for any damages incurred to product
Charges disclosed as non-refundable
If DDrestaurantequipment.comagrees there is a misrepresentation, DDrestaurantequipment.com will refund only the purchase price of the merchandise upon its return to the specified return address.
DDrestaurantequipment.com will deduct all applicable charges before issuing a refund.
The buyer's account will be adjusted in the amount stated by DDrestaurantequipment.com once all procedures have been followed.
If the buyer fails to follow these terms and conditions, there will be no credit.
The buyer must recognize that complexity of returns and cancellations may cause a refund to take up to two billing cycles. DDrestaurantequipment.com will work hard to complete the process as quickly as possible.